Recertification audit, related to quality management system, was held on July 7th 2017. Amsal Pharmaceuticals d.o.o. Sarajevo was succesfully certificated, according to requests of ISO 9001:2015 standard.
In accordance to ISO 9001:2015 standard, Amsal Pharmaceuticals determined:
- Quality policy and objectives,
- The processes necessary for QMS (quality management system),
- Documents necessary for effective planning, implementation and management processes,
- The necessary resources for monitoring, measurement and analysis, and continuous improvement.
- A thorough risk analysis that enables the organization to set up activities that will prevent the occurrence of events that adversely affect the achievement of business goals
- Analyzed customer satisfaction, which contributed to a better insight into the quality of service provided